Metro - Hire

Due to the high value of our goods a £150 security deposit is required at checkout as well as the hire cost.

This deposit will be refunded when the item is returned on time and in its original condition. Please note, the deposit will not be refunded if the item is returned late, damaged (including damage from makeup or rain), or if it is lost. If the hat is lost or damaged beyond repair, you will be charged the full retail price of the item to cover the cost of replacement.

We only send hats for hire to UK delivery addresses.

The cost of your hat hire covers a 5-day hire period but you can hire for longer if need be, at an additional cost. During the busy summer season such as Ascot, this is reduced to 24 hours or 48 hours by arrangement.

It is best to collect your hire hat from our Wiltshire studio 9am – 2pm, Monday – Friday, but we can deliver hired hats on a next day delivery subject to your order being received by 11am. Postage is added to the hire charge, a standard charge of £20 for next working day, £30 for next day by 12pm or £40 for next day by 10am.

Returns can be made in person to our studio between 9am – 2pm, Monday - Friday.

We also offer a collect and return service via FedEx at a cost of £20. Please contact us to arrange this service.

Alternatively, you may post it back to us by courier or Royal Mail Special delivery services. Please return the hat to us in the hat box within a carefully sealed box.  If required, we can arrange a collection by courier subject to an additional charge. Collection is Mon-Fri 9am-5pm and you will need to print a label to affix to the outside of the box.  No precise collection time can be offered for collections. 

The hat is worn on the right over the eye and quite far forward. Do not wear the hat of headpiece far back on your head and make sure it is on the right way round! 

Please look after you hat and return it in the same condition you received it. Do not wear it in the rain; use an umbrella or stay under cover in wet weather. Do not try and wipe off any marks, it is best to leave this to us to fix rather than possibly making it worse. Please keep the hat in the hat box when not wearing it.

Cancellations must be made no less than 1 month before the event in order for a refund to be issued. A consultation fee of £30 will be charged for any cancellation and deducted from the hire sum.

We do not offer refunds if you don’t wear the hat for any reason including cancellation of event, inclement weather, illness or unsuitability of hat.

Please see our full terms and conditions for hiring a hat from us