The cost of your hat hire covers a 5-day hire period but you can hire for longer if need be, at an additional cost. During the busy summer season such as Ascot, this is reduced to 24 hours or 48 hours by arrangement.

It is best to collect your hire hat from our Wiltshire studio 9am – 2pm, Monday – Friday, but we can deliver hired hats on a next day delivery subject to your order being received by 11am. Postage is added to the hire charge, a standard charge of £20 for next working day, £30 for next day by 12pm or £40 for next day by 10am. We cannot guarantee a weekend delivery.

Returns are made in person to our studio between 9am – 2pm, Monday - Friday.

Alternatively, you may post it back to us by courier or Royal Mail Special delivery services. Please return the hat to us in the hat box within a carefully sealed box.  If required, we can arrange a collection by courier subject to an additional charge. Collection is Mon-Fri 9am-5pm and you will need to print a label to affix to the outside of the box.  No precise collection time can be offered for collections. 

The hat is worn on the right over the eye and quite far forward. Do not wear the heat of headpiece far back on your head and make sure it is on the right way round! 

Please look after you hat and return it in the same condition you received it. Do not wear it in the rain; use an umbrella or stay under cover in wet weather. Do not try and wipe off any marks, it is best to leave this to us to fix rather than possibly making it worse. Please keep the hat in the hat box when not wearing it.

Cancellations must be made no less than 1 month before the event in order for a refund to be issued. A consultation fee of £30 will be charged for any cancellation and deducted from the hire sum.

We do not offer refunds if you don’t wear the hat for any reason including cancellation of event, inclement weather, illness or unsuitability of hat.